No appointment, no payment. We never charge before confirming your appointment. If we can’t secure a suitable appointment, you owe nothing — there is nothing to refund.
After payment. Once payment is made for a confirmed appointment, the service has been fully delivered and is non-refundable, unless the appointment was booked with incorrect details due to our error.
Cancellations by the client. If you cancel your request before an appointment is found, no charge applies. If you cancel after the appointment is already confirmed and paid, the amount is non-refundable as the service was completed.
Consumer rights. Nothing in this policy limits the rights granted to you under Spanish and EU consumer law. Where this policy conflicts with those rights, your statutory rights always prevail.
Complaints. If you believe there was an error on our side, contact us within 7 days of the appointment confirmation at info@citapre.com and we will review your case.