How to Request Your Fingerprint Appointment
Follow these simple steps, or contact us directly on WhatsApp if you need help.
Select Province
Choose the province where you want the appointment (Barcelona, Madrid, Alicante…).
Select Procedure
Choose "Fingerprints (Toma de Huellas)" – first time or renewal.
Choose Office (optional)
If you know the office (e.g. Rambla in Barcelona), tell us. If not, we select the best available.
Add Your Personal Details
Name, NIE/passport, year of birth, nationality, phone and email. Then submit, or message us on WhatsApp.
Don’t understand the form? Contact WhatsApp support →
When Can You Do the Fingerprinting?
Important timing rules for first-time applications and renewals.
🕐 Resolution First, Then Fingerprints
Fingerprinting happens after you are notified of the favourable decision on your residence permit or renewal. Without that decision the office will not process you, even with a valid appointment.
From that notification you have one month to apply for the card, so start looking for an appointment as soon as it arrives.
🕐 If the Month Has Passed
Missing that month does not cost you the right to the card: there is flexibility, because a lack of available slots is not your fault. What matters is showing you tried and booking as soon as you can.
Contact us with your decision letter to hand and we will check current availability in your province.
Documents and Fees for Fingerprinting
📄 Documents to Bring
- 📄 Passport (original + photocopy)
- 📄 Form EX-17, completed and signed
- 📄 Proof of the 790-012 fee paid
- 📄 Favourable decision on your file
- 📄 Recent photo — required: 32×26 mm, colour, white background
- 📄 Current TIE / NIE document
- 📄 Appointment confirmation
- 📄 Padrón certificate (if requested)
💶 Official Fees
In addition to our service fee, the Administration charges the official 790-012 fee for the card. It is paid before the appointment, at a partner bank or online.
The exact amount depends on the card type. We tell you which form applies to you when booking the appointment.
Two separate payments: the official fee and our service fee
This is the most common confusion. The 790-012 fee is charged by the Spanish Administration for the card itself; our fee is only for finding and managing the appointment. We do not include it and we never collect it.
You pay it to the Administration
- The amount is set by the Administration and depends on the card type.
- You fill in the form on the official portal and pay at a bank or online.
- It must be paid before the appointment, with the receipt printed.
- Citapre does not charge, receive or refund this fee. We tell you which form applies to you.
Only for getting the appointment
- 59€ standard or 99€ premium, depending on the plan you choose.
- You pay once your appointment is confirmed, never before.
- It covers the search, the booking and the WhatsApp notification.
- It does not include the 790-012 fee or any official amount.
Example: with the standard plan you pay 59€ to Citapre for the appointment and, separately, the fee for your card to the Administration. Citapre is a private service and is not an official website.
Confirmations from appointments we have obtained
Real documents from appointments we booked, with the holder’s details covered. The procedure, date, time and office are the ones printed on the confirmation. Availability depends on the administration: we do not promise specific dates.
No payment upfront
You pay only once the appointment is confirmed.
Continuous monitoring
We watch the official system until a slot opens.
All 52 provinces
In seven languages, by WhatsApp or through the form.
“I had a very good experience with my appointment. The service was excellent, professional, and very helpful. Everything was handled smoothly and efficiently. I would definitely recommend their service.”